Frequently asked questions

There are a number of reasons our customers drink our spring water. For many customers it is an OH&S requirement to provide drinking water to their staff. It ensures staff members are well hydrated and productive in the workplace.

Other customers simply like the taste of the water and drink our water for the associated health benefits. The better the taste, the more water you are likely to consume. Families often have our water at home so their children have an alternative to soft drinks and sugary beverages.

We are always eager to get your first delivery to you as quickly as possible!

Because we service different areas across southern New South Wales, north-east Victoria, and Melbourne on set delivery days, your first delivery will depend on when your order is placed and where it falls in our delivery cycle. One of our friendly team members will contact you within 48-72 hours to confirm your details and answer any questions.

You will also receive a delivery calendar showing your scheduled delivery days for the next 12 months, so you will always know when to expect your driver.

We recommend the water cooler be placed on a solid, water-tolerant surface such as ceramic or porcelain tiles, laminate or vinyl flooring to protect your floors from any drips or spills.

We also recommend keeping your water cooler in a cool shaded area away from direct sunlight, heaters or windows.

The regular hire of our water coolers will entitle you to free installation, maintenance and replacement where required. Casual hire is also offered for weddings, events or temporary worksites.

We offer fortnightly, monthly or bi-monthly (every 8 weeks) delivery schedules, depending on your location and water consumption. 

Prefer to order as needed? Simply place your order at least two (2) business days before your scheduled delivery day (please check your delivery calendar for dates).

Need to skip a delivery or adjust your bottle quantity? No problem – just contact our friendly team and we’ll be happy to help.  Your delivery frequency can also be increased during warmer months and reduced during cooler periods.

Please note, residential customers are required to complete a Credit Card Authorisation Form before joining a regular delivery schedule.

No, you don’t need to be home when your delivery arrives, many of our residential customers aren’t. You are welcome to provide us with specific delivery instructions which we will add to your account for your driver to follow. 

Please leave your empty bottles in a safe, secure and shaded location where possible. Your driver will leave your full bottles in the same spot. 

Our drivers normally replace each empty bottle with a full one, however if you would like additional or fewer bottles, simply leave a note with your empties or contact our office.

We always aim to make deliveries smooth, reliable and non-disruptive.  

Absolutely! We can delivery to multi-level buildings.

If our driver is unable to access your floor, we ask that arrangements be made to deliver your bottles to the ground floor or another accessible area (e.g. storage room).

Please remember we will also need to collect the empties from the same location.  This will help to ensure a smooth and safe delivery for both you and our drivers.

The source of Kiewa Valley Spring Water is located at the original Big Springs Station, 80-kilometres North of Albury/Wodonga in the Flakney Ranges. The waters of Big Springs are absorbed by the granite soils and run through underground ducts that are naturally filtered through the sand and gravels; generating the fresh pure water that is Kiewa Valley Natural Spring Water. Click here to learn more.

Our spring water is sourced from a pristine property nestled at the foothills of the Yarra Ranges National Park, around 70km east of Melbourne. Click here to learn more.

Our water is 100 percent pure with no preservatives or additives and with regular independent laboratory analysis the Kiewa Valley team ensures every bottle is of the highest quality natural spring water.

To learn more about our where our water is sourced and view our water analysis reports click here.

Yes. Kiewa Valley Natural Spring Water contains only naturally occurring fluoride. The level of fluoride in our water is attributed to significant dental benefits.
(see - Centres for Disease Control and Prevention. Public Health Service report on fluoride benefits and risks. JAMA 1991; 266(8):1061–1067)

The 11L and 15L bottles remain Kiewa Valley Spring Water's property. We are passionate about our spring water, and just as passionate about our returnable bottles!  Each one plays an important role in reducing waste.

Please treat your bottles with kindness. They are happiest when kept in a cool, shaded spot away from direct sunlight.

If you notice any damage, please let our team know so we can recycle them responsibly. If you are no longer using our service, please contact our team to arrange the collection of the empty bottles.

A replacement fee of $22 may apply for any lost, damaged, or unreturned bottles. 

Kiewa Valley follows strict bottling procedures to ensure BPA is not traced in our bottles. The Kiewa Valley team also sends products to government analysers to ensure BPA is not traced in any of our products.

The filtration systems we use include a fine sediment filter and a carbon filter. The filters remove chlorine, contaminants and unwanted organic material, providing pure water with a neutral taste.

Yes. After a quick inspection a suitable time will be organised for installation. Installation usually takes around an hour and will be conducted by a Kiewa Valley specialist and an authorised plumber.